UX audit for checkout · Free · 10 a week
UX audits for checkout
I follow your checkout the way a ready buyer does, and mark every point where a confirmed sale slips away at the last moment.
What I look for in checkout
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The last screen adds friction at the worst time
Checkout is where intent is highest and patience is lowest. A surprise cost, an unexpected account requirement, or one field too many is enough to lose a buyer who had already decided to pay.
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Surprises break trust right before payment
Shipping, taxes, or fees that only appear at the final step feel like a bait-and-switch. When the total changes late, people abandon — not over the amount, but over the surprise.
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Errors punish instead of helping
A rejected card with a vague message, a form that clears itself, a validation rule that fires too late. At the moment of payment, every unclear error is a reason to give up and not come back.
What lands in your inbox
- A UX score — one number, 1 to 10, so you know where you stand.
- 3 critical blockers — the issues turning users away, in priority order.
- 5 quick wins — changes you can ship this week without a redesign.
- A copy read — where the words on the page add friction.
Those four are the same on every audit — what changes is what counts as friction for checkout. How the audit works, end to end walks through the method, and the UX audit checklist is the list I work through, published in full.
Checkout is the most expensive place to lose someone — they were about to pay. Most abandonment there isn’t about price; it’s about surprises, friction, and unclear errors at the exact moment trust matters most. I read it the way a buyer does and mark what’s costing you the sale.
Narrow it down by product type
The four lenses stay the same; what changes is what counts as friction. Point me at the surface that matters most:
Questions
What does a checkout audit cover?
Every step from the cart or plan to a confirmed order — the fields, the cost breakdown, the errors, and the copy. I mark where a ready buyer hesitates or abandons, in priority order.
Do you need to complete a real purchase?
No. Send me a test product, a coupon, or a sandbox that lets me reach the payment step, and I'll walk it without a real charge. If it's public up to that point, just send the URL.
Does this work for any platform?
Yes. Shopify, a custom checkout, a SaaS plan purchase — it doesn't matter. I read the experience, not the stack.
How is the report delivered?
As a PDF within 24–48 hours, with annotated screenshots so anyone on your team can act on it without a handoff meeting.
Why trust this audit
Product designer · Barcelona
Uxerfy is a UX audit service run by one person: send a URL, get back a PDF within 24–48 hours with a score out of 10, three critical blockers and five quick wins. I do every audit myself and put my name on it — here's who I am and how I work.
Verify me on LinkedIn →Here's a complete sample report. No email required — download it and see exactly what lands in your inbox.
Download a sample report (PDF) ↓Send me your URL and I'll take a look.
You'll have the report within 24–48 hours — a score, 3 blockers, 5 quick wins.
Get a free audit →